Terms of service

Last updated: 20th August 2026

Welcome to Tanzee. These Terms & Conditions ("Terms") govern your use of this website and your purchase of products from us. Tanzee ships worldwide, so these Terms are written to apply to customers everywhere - please see Section 13 for information specific to your country.

By accessing or using this website, or by purchasing a product from us, you agree to be bound by these Terms. If you do not agree, please do not use the site or purchase our products.


1. Who We Are

This website is operated by Tangalo Australia Pty Ltd (ABN 41 673 819 175), trading as Tanzee ("Tanzee", "we", "us", "our"). We are headquartered in Victoria, Australia, and also hold stock in a UK warehouse, allowing us to fulfil orders from both locations and ship worldwide.

  • "Customer", "you", "your" means the person browsing this website or purchasing our products.

  • "Products" means any item sold by Tanzee, including tanning and skincare products, applicators, and sheet protectors.

Our store is hosted on the Shopify platform, which provides the online e-commerce infrastructure that allows us to sell to you.

Questions about these Terms can be sent to hello@tanzeebeauty.com.


2. Eligibility & Use of This Site

By using this site, you confirm that you are at least the age of majority in your country or state of residence, or that you have a parent or guardian's consent to use the site.

You agree that you will not:

  • use the site or our products for any unlawful purpose, or in a way that breaches any law applicable in your jurisdiction;

  • transmit any virus, malware, or code of a destructive nature;

  • attempt to interfere with the security or proper functioning of the site;

  • reproduce, duplicate, copy, sell, resell, or exploit any part of the site or Service without our written permission;

  • harass, defame, or discriminate against any person; or

  • submit false, misleading, or fraudulent information.

A breach of these Terms may result in immediate suspension or termination of your access to the site or Service.

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law.


3. Products, Pricing & Availability

  • Product prices are displayed on the site and may be shown in multiple currencies for your convenience. Prices are set in Australian Dollars (AUD); where another currency is shown, this is converted by a third-party provider and Tanzee cannot guarantee the accuracy of that conversion at the time of your purchase.

  • Prices for Australian customers include GST where applicable. Prices for international customers do not include local sales tax, VAT, customs duties, or import fees - see Section 8.

  • All prices, product descriptions, and availability are subject to change without notice, at our discretion.

  • We make every effort to display product colours, shades, and images accurately, but cannot guarantee that your device's display will show true colour.

  • We make every effort to ensure advertised products are in stock. If a product you have ordered becomes unavailable, we will notify you as soon as possible and offer a refund or a suitable alternative.

  • In the event of a pricing or technical error on the site, we reserve the right to cancel the affected order and issue a full refund.

  • Promotions and discount codes are valid only for the stated period, apply only while stocks last, cannot be combined with other offers unless stated, and are subject to any additional terms published with the offer.

  • We reserve the right to limit or refuse the quantity of products sold to any person, household, or order, including where we suspect an order is being placed by a reseller or distributor.


4. Orders & Payment

  • Full payment is required at the time of ordering before any product is shipped.

  • We reserve the right to refuse or cancel any order, including where fraud or an unauthorised transaction is suspected, where payment cannot be verified, or where a pricing/stock error has occurred. If we cancel your order, we will notify you and refund any payment already made.

  • You agree to provide current, complete, and accurate billing, delivery, and account information for every order.

  • All payments on this site are protected using SSL encryption. Tanzee does not store your card details - payments are processed securely by third-party payment providers, subject to their own terms and privacy practices.

  • Order changes and cancellations: if you need to change or cancel an order, contact us at hello@tanzeebeauty.com as soon as possible. We may be able to amend or cancel an order before it has shipped, but once an order has been processed for dispatch it cannot be changed or cancelled.


5. Product Use & Care

  • Our products are intended to be used strictly as described on the product packaging and in the guidance available on our website.

  • Where a product is intended for repeated or extended use (for example, a bed sheet protector), typical life expectancy will depend on frequency and manner of use; general care guidance is available on our website and product pages.

  • It is your responsibility to follow all instructions and care guidance provided. Tanzee is not liable for damage or an unsatisfactory result caused by product misuse or failure to follow instructions.

  • We are not a healthcare provider. Our products are cosmetic beauty and tanning products, and any information provided about them (including on our site or by our team) is general in nature and is not medical advice. If you have a skin condition, allergy, or any concern about how a product may affect you, please consult a qualified medical professional before use, and always patch-test new products.

  • Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the law of your country of residence (see Section 13).


6. Returns, Refunds & Faulty Products

Please contact us at hello@tanzeebeauty.com before returning, exchanging, or seeking a refund for any product, so we can guide you through the process.

  • Change of mind: we do not offer refunds or exchanges simply because you have changed your mind, except where required by law in your country.

  • Wrong item / size ordered: where permitted for the product type, exchanges may be offered if the item is unopened, unused, undamaged, in its original packaging with tags attached, and is not a final-sale or clearance item. Requests must be made within 7 days of delivery, with proof of purchase.

  • Faulty or damaged products: if a product arrives faulty, damaged, or not as described, contact us and we will arrange a refund or replacement (subject to availability), in line with your legal rights (see Section 13). In assessing a claim, we may take into account the type of product, how it was likely used, and its expected lifespan.

  • Unless a product is faulty or was sent in error, you are responsible for the cost of returning it to us.

  • For hygiene reasons, opened or used cosmetic and skincare products cannot be returned unless faulty.

  • Full detail on our process is set out in our separate Returns & Refund Policy, which forms part of these Terms.


7. Delivery

  • We hold stock in both Australia and the United Kingdom, and fulfil orders from whichever location is most appropriate for your delivery address. Delivery costs are calculated at checkout and depend on your location and chosen shipping method.

  • Estimated delivery times are provided as a guide only. We are not liable for delays caused by couriers, customs processing, or other circumstances outside our reasonable control, and such delays do not constitute a breach of these Terms.

  • Risk in the products passes to you on delivery to the address provided at checkout. If you would like additional shipping insurance, please contact us before placing your order.

  • Full detail is set out in our separate Shipping Policy, which forms part of these Terms.


8. International Orders, Customs & Duties

Tanzee ships worldwide from two warehouses - one in Australia and one in the United Kingdom - and will generally fulfil your order from whichever location serves your delivery address.

  • Orders delivered within the UK are shipped from our UK warehouse and, as a domestic shipment, do not incur any customs duties, import taxes, or customs clearance fees.

  • All other international orders (including orders shipped from our Australian warehouse, and orders shipped from the UK to destinations outside the UK) may be subject to import duties, taxes, and customs clearance fees imposed by your destination country. These charges are your responsibility, are set by your local customs authority, and are not included in the product price or shipping fee shown at checkout.

  • You are responsible for knowing and complying with your local import regulations. We are not liable for any delay, additional cost, or seizure of goods caused by customs authorities.

  • Currency conversion shown at checkout is an estimate only; the amount charged by your bank or card provider may vary slightly due to exchange rates and any fees applied by your bank.


9. Website Content, Accuracy & Third-Party Tools

  • Content on this site is provided for general information only and may include typographical errors or omissions relating to products, pricing, or promotions. We reserve the right to correct such errors and to update or remove content at any time, without notice.

  • The site may contain historical information which is provided for reference only and may no longer be current.

  • We may make third-party tools available on the site (for example, live chat, reviews platforms, or payment providers). We do not control these tools and are not responsible for their content, accuracy, or availability. Use of any third-party tool is at your own risk and subject to that provider's own terms.

  • The site may contain links to third-party websites. We are not responsible for, and do not endorse, the content, products, or privacy practices of any linked third-party site.


10. Intellectual Property

All content on this site - including text, graphics, logos, images, and product formulations - is the property of Tangalo Australia Pty Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content from this site for commercial purposes without our prior written consent.

If you submit comments, reviews, ideas, or other content to us (for example, via reviews, social media, or email), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, and publish that content in connection with our business. You are responsible for ensuring anything you submit does not infringe the rights of any third party or contain unlawful material.


11. Privacy

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which forms part of these Terms. We handle personal information in line with the Australian Privacy Principles and, where applicable to you, other data protection laws such as the UK GDPR and EU GDPR.


12. Limitation of Liability & Disclaimer

To the maximum extent permitted by law:

  • The site and our products are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, except for any consumer guarantees that cannot lawfully be excluded.

  • We do not guarantee that the site will be uninterrupted, timely, secure, or error-free.

  • Tanzee, its directors, officers, employees, and affiliates will not be liable for any indirect, incidental, special, punitive, or consequential loss or damage (including loss of profits, revenue, or data) arising from your use of the site or our products, except where such liability cannot lawfully be excluded.

Nothing in these Terms is intended to limit or exclude any right or remedy you have under mandatory consumer protection law that applies in your country of residence, including the Australian Consumer Law, UK Consumer Rights Act 2015, and equivalent EU or other national legislation. Where such laws apply and cannot be excluded, this section applies only to the extent permitted by those laws.


13. Your Consumer Rights (By Region)

These Terms are intended to work alongside, not override, your local consumer protection rights. Depending on where you live, you may have additional rights that apply automatically:

  • Australia: you have guarantees under the Australian Consumer Law that cannot be excluded, including guarantees relating to acceptable quality and fitness for purpose.

  • United Kingdom: you have rights under the Consumer Rights Act 2015, including in relation to goods being of satisfactory quality, fit for purpose, and as described.

  • European Union: you have rights under applicable EU consumer protection and distance-selling laws, including statutory guarantee rights and, where applicable, a right of withdrawal for online purchases within the timeframe set by your local law.

  • United States and other regions: applicable state or national consumer protection laws will apply where relevant.

If any part of these Terms conflicts with a right you hold under mandatory law in your country, your legal right prevails to that extent, and the rest of these Terms continues to apply.


14. Indemnity

You agree to indemnify and hold harmless Tanzee, our officers, directors, employees, and agents from any claim or demand (including reasonable legal fees) made by a third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.


15. Force Majeure

We will not be liable for any failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, labour disputes, or failures of third-party carriers or service providers.


16. General

  • Severability: if any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force.

  • No waiver: our failure to enforce any part of these Terms does not waive our right to do so later.

  • Entire agreement: these Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, form the entire agreement between you and Tanzee regarding your use of the site and purchase of our products.

  • Assignment: we may transfer our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets. You may not transfer your rights under these Terms without our consent.

  • Headings: section headings are for convenience only and do not affect interpretation.


17. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Subject to any mandatory consumer protection rights you hold in your own country (see Section 13), any dispute arising from these Terms will be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.


18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, services, or legal requirements. The current version will always be available on this page, and the "Last updated" date at the top will reflect the most recent revision. Your continued use of the site or purchase of our products after changes are posted constitutes your acceptance of the updated Terms.


19. Contact Us

If you have any questions about these Terms, please get in touch:

Tangalo Australia Pty Ltd (trading as Tanzee)

ABN 41 673 819 175

Victoria, Australia

Email: hello@tanzeebeauty.com