Standard Shipping: 5-7 Business days, FREE for all orders over $90, $7.95 all orders under $90
Express Shipping: 1-3 Business days, $15.95
*Domestic shipping is sent via Australia Post standard delivery service. The estimated delivery time is calculated once your parcel has left our warehouse. Please note these are only estimated times. Delays may occur during public holidays and peak holiday seasons.
Flat rate $14.99 AUD, International shipping is sent via DHL International delivery service, your tracking number will be sent to you once your order has been shipped. You should expect your order within 5–15 days.
*Please note: All countries are variable to change and these are estimated times only. Delays may occur due to customs, public holidays and peak holiday seasons. If you place your order on a Friday, your parcel will be shipped the following week.
We try to get all orders despatched from our warehouse next business day, however please 2-4 business days, this is also applicable for express post. In peak times longer delays may occur.
Once your order has been placed, you will receive a confirmation email. You will also receive an email to notify you once your order has been shipped. All confirmation emails are sent automatically throughout the order process, if you do not receive yours please check your junk mail. If you still have not received it, it is possible you may have incorrectly entered your email in checkout. In this case, please contact our customer service to have it amended.
Ensure addresses are written correctly, even the smallest error can result in your order getting lost in the post. If you make an error, please contact us immediately as orders can not be re-directed once they have been dispatched. We cannot take responsibility for orders that go missing when addresses have been entered incorrectly. If you are lucky and your order gets returned to sender you will be liable for the re-shipping cost.
If your shipping address is correct and you have not received your order after an outstanding number of days please contact us at email@example.com.
Back Orders/ Pre Orders
Please take notice when placing your order. If it is stated as a “back order” or there is mention of shipping delays, this means that the item is currently not in stock and you are placing a “Pre order”. Shipping time for Pre orders may take slightly longer than usual, however, this means you are first in line and will receive your order as soon as possible!
If you have any questions at all, please email us firstname.lastname@example.org.