Q. HOW MUCH IS SHIPPING AND HOW LONG DOES SHIPPING TAKE?
Total postage & Handling costs
Domestic shipping is a flat rate of $8.99
Domestic shipping is sent via Australia Post standard delivery service. On average you should expect your order within 5 working days from shipping date. Please note these are only estimated times. Delays may occur during public holidays and peak holiday seasons. If you place your order on a Friday, your parcel should be shipped the following business day. All orders come with tracking.
Total postage & Handling costs
$14.99 AUD Flat rate international shipping for orders outside of Australia
Shipping is sent via DHL International delivery service, if you do not receive your tracking details for any reason- please contact us. Postage delivery time varies, however you should expect your order within 5–15 days. Please note: All countries are variable to change and are estimated times only. Delays may occur during public holidays and peak holiday seasons. If you place your order on a Friday, your parcel will be shipped the following week as our facilities and the postal systems do not run over weekends.
All applicable taxes, custom fees and duties are the responsibility of the customer & will differ between countries. For more information on import tax thresholds, we suggest you contact your local postal provider as these are the recipients' responsibility.
Further information on shipping can be found via the Shipping page on our website.
Q. CAN I PURCHASE A GIFT CARD?
Yes, you sure can. We offer gift cards ranging from $10 to $200. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees and are not redeemable for cash.
Q. DO YOU HAVE A RETURNS POLICY?
Our change of mind return policy lasts for 7 days from the date of delivery. If you change your mind after this period Tanzee does not offer a refund or exchange. Please read through all of the information provided in our terms and conditions prior to purchase. These can be located in our website footer. We will accept a change of mind return provided they meet the following guidelines:
- Returned within 7 days of delivery
- Returned with proof of purchase
- Item must be UNOPENED, UNUSED and UNDAMAGED with all original tags/labels attached
- Item is not listed as an excluded item as outlined below
Excluded items (for change of mind returns):
- Gift cards
- Sale/Discounted Items
Faulty Product Returns
If something is faulty, we will provide an exchange or refund provided the item meets our faulty product guidelines and is returned within 1 months time with proof of purchase.
We have a 1-month warranty on all products (excluding gift cards). Within this time frame, we will offer you a replacement or refund for damaged products ONLY if they meet our faulty product guidelines which will be assessed on a case by case basis.
If your product arrives damaged please contact us (within 7 days of delivery) at email@example.com and we will advise you on the next steps to take.
Please note actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to display our products as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product. If you'd like to see some more examples we have many photos on our social media in photo and video form.
Q. I HAVE A DIFFERENT QUESTION!
Was your question not listed? If you have any queries about Tanzee products please feel free to visit our Contact page and we will endeavour to get back to you as soon as we can!